Refund policy

Refund Policy

Thank you for shopping with AZY.

Change-of-Mind Returns:

If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, in the same condition received, and returned in its original packaging where possible.

Customers are responsible for the return shipping cost for change-of-mind returns. Shipping costs are not refundable unless the item arrived damaged, defective, or incorrect.

Please contact us before sending any item back. Returns sent without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Items:

If your product arrives damaged, defective, not working, or incorrect, please contact us within 14 days of delivery.

To help us review your case, please provide:

• your order number
• photos or video of the issue
• a short explanation of the problem

If the product is confirmed to be damaged, defective, or incorrect, we may offer a replacement, refund, or another suitable solution.

Return Conditions:

Returned items must be unused and in the same condition received.

We may refuse or reduce a refund if:

• the item has been damaged through misuse
• the item has been used heavily before requesting a return
• parts, accessories, packaging, battery, cable, or water tank are missing
• the customer provided an incorrect or incomplete shipping address
• the delivery was refused
• the return request is made after the allowed return period

Refund Processing:

Refunds are processed after the returned item has been received and inspected, or after sufficient proof of damage/defect has been provided.

If approved, the refund will be issued to the original payment method.

Order Cancellations:

If you need to cancel an order, please contact us as soon as possible.

If the order has already been processed or shipped, we may not be able to cancel it.

For any return or refund questions, please contact us.